🎯 Return, Refund, and Exchange Policy – GP Concept

🕒 1. Return Terms

You have 14 days from delivery to request a return of your items.
Products must be:

• intact

• unused and unwashed

• with original labels

• in their original packaging

Simple and fast, just the way we like it.

📩 2. How to Request a Return

You can start the return:

• clicking HERE

• writing to us at info@gpconcept.it

• or via WhatsApp at the numbers:
  +39 3348637482 • +39 3931864116 • +39 3793347984

Just provide us with:

• order number

• item to be returned

• reason for the return (optional but helpful)

After approval, you will receive an email with all instructions.

📦 3. Return Shipping

The return is at the customer's expense.
You can choose:

✔ You can ship with a courier of your choice

💳 4. Refunds & Gift Vouchers

Upon receiving the return, we inspect the item and:

🎁 We always first offer a voucher equal to the value of the returned product

The voucher can be used online or in store, has no additional costs, and is the fastest solution.

💶 Refund on request

If you prefer a refund to the original payment method, just reply to the return approval email and we will activate it without any issues.

The refund includes:

• the product price
  

Return shipping costs (€10 if we handle it, or the cost you incurred) are non-refundable.

Refund processing time: within 14 days of receiving the return.

🔁 5. Exchanges

Do you want a different size or color?

• The exchange cost is €9.99 (includes pickup + new delivery).

• From the second exchange onward, the cost remains €9.99.

During sale or clearance periods:

• Only size or item exchanges are possible.

• Exchange costs 10€ (pickup + delivery).

• Refund remains available upon request, as provided by law.

🛑 6. Defective or Damaged Products

If you receive a product that is not perfect, send us a photo immediately via email or WhatsApp.

➜ Free and priority replacement or refund.

⚠️ 7. Used or Non-Compliant Goods

In case of returned items:

• without labels

• visibly used

• not in resalable condition

• with odors or defects caused by use

➡️ We may apply a proportional deduction to the refund, as provided by the Consumer Code.

❌ 8. Exceptions

We cannot accept returns for:

• customized or made-to-measure items

• products without packaging or labels

• items not suitable for resale

📞 9. Contacts

We are always here for you.
Email: info@gpconcept.it
WhatsApp: +39 3348637482 • +39 3931864116 • +39 3793347984

GP Concept – Your style, our quality.